In the event of a cancellation we ask for 24 hours notice before an evaluation, lesson or class. Without 24 hours notice a $25 charge will be placed on the clients account. No-shows without notice will be charged the full cost of the evaluation, class or lesson.
A deposit is required for the first lesson or evaluation, and all group classes. Final payment is due at the time of the lesson or class. If client is paying for private lessons in advance and decides to stop training, we can refund half the cost of the remaining lessons. Group classes are non refundable.
Harassment and Threats
Heeling Souls will not tolerate any harassment or threats towards employees and withholds the right to terminate an evaluation, class or lesson at any time. If this occurs the client will be charged the full cost of the evaluation, class or lesson. Heeling Souls reserves the right to refuse to work with any clients who harass or threaten their employees or other clients.